Frequently Asked Questions

Our mugs are designed to feel intentional, calming, and meaningful in your daily routine. Each one is crafted with care and paired with a free digital guide to support your journey.

Yes, every mug includes a free digital guide.

It is delivered instantly by email after checkout, so you can access it right away while your mug ships.

The guide may include a welcome message, guided steps, reflection prompts, affirmation support, and in some cases a seven-day tracker.

Processing time is 2 to 5 business days.

Shipping time is typically 7 to 14 business days depending on your location.

We ship within Canada and the United States.

We work with print providers in both countries, so your order is produced and shipped locally whenever possible for faster, smoother delivery.

All orders are made to order and enter production shortly after purchase.

We work hard to keep processing and delivery timelines consistent. All shipping timelines are estimates based on standard carrier operations.

Actual delivery times may vary depending on factors outside of our control, including carrier volume, weather conditions, and seasonal demand.

Tracking information is provided for every order.

Once your order has shipped, please allow up to 24 hours for tracking updates to appear in the carrier system.

If your tracking has not updated after this time, please contact us at support@iinspirelife.com with your order number.

While we do our best to maintain consistent timelines, delays may occur due to:

• Carrier volume, especially during holidays
• Weather conditions affecting shipping routes
• High demand periods that may extend production times

If we anticipate any delay with your order, we will communicate with you and keep you updated throughout the process.

Please ensure your shipping address is entered correctly at checkout.

Once your order has entered production, we cannot guarantee changes to the shipping address.

If a package is returned due to an incomplete or incorrect address, the customer will be responsible for reshipping costs.

If you notice an error after placing your order, please contact us immediately at support@iinspirelife.com.

If your order appears to be lost or significantly delayed, please first check your tracking information and allow time for updates within the carrier system.

If you still need assistance, contact us at support@iinspirelife.com with your order number and tracking details.

Please note that we are not responsible for packages marked as delivered by the carrier.

If your package is marked as delivered but cannot be located, we recommend checking with neighbors, household members, or secure delivery areas before reaching out.

If you have any questions about your shipment, email us at support@iinspirelife.com and we aim to respond within 24 to 48 hours.

Thank you for your patience and your trust.

We do not accept returns for change of mind.

We only offer replacements for items that arrive damaged, defective, or misprinted.

To request a replacement, contact support at support@iinspirelife.com within 7 days of delivery. Include your order number, clear photos, and a brief description of the issue.

We review requests within 1 to 2 business days. If approved, we send a replacement.